How to reach us
The fastest way to reach Verity Peptides is by email. Send your message to [email protected] and a member of our team will follow up. Email lets us reference your order details and respond accurately, so we recommend it for all inquiries.
Verity Peptides is a registered assumed name (DBA) of Verity Holdings Group, LLC. If you need to reach us by mail, please write to:
Verity Holdings Group, LLC
5900 Balcones Drive, STE 100, Austin, TX 78731
We do not publish a customer telephone line. Email and postal mail are the supported ways to contact us.
Business hours and response times
Our team reviews messages Monday through Friday during standard U.S. business hours, excluding public holidays. Messages received over the weekend or on a holiday are answered on the next business day.
We aim to reply to most email inquiries within one to two business days. During periods of higher volume, a response may take a little longer, and we appreciate your patience. Please send only one message per question so we can keep your request in a single thread.
What we can help with
Our support team is glad to assist with questions about your relationship with Verity Peptides, including:
- Order status, changes, and general order questions
- Shipping, tracking, and delivery concerns
- Certificate of Analysis (COA) and lot or batch reference questions
- Account access, billing records, and contact-information updates
- Returns, replacements, and refund requests handled under our policies
When you write, please include your order number and the email address used at checkout. This helps us locate your records quickly and respond with the right information.
What we cannot help with
All products sold by Verity Peptides are supplied strictly For In-Vitro Research Use Only. They are not drugs, foods, cosmetics, or dietary supplements, and they are not intended for human or veterinary use, consumption, or administration. Verity Peptides is a supplier of research chemicals. It is not a pharmacy, not a compounding pharmacy under FDA Section 503A, and not an outsourcing facility under Section 503B.
For these reasons, our team does not and cannot provide dosing information, medical or clinical advice, administration instructions, or research-protocol design or guidance. Requests of this kind cannot be answered, and we will decline them regardless of how the question is framed. If you have questions about a medical condition or about the design of an experiment, please consult a qualified, appropriately licensed professional.
Eligibility
You must be at least 21 years of age to purchase from Verity Peptides. By contacting us about an order or account, you confirm that you meet this requirement.
Last updated: June 2026